The evolution of efficiency
CENTO is an innovative order management system: historicity, strength, efficiency, concreteness and a precious tradition, that of La Lucente SpA, projected towards the future.
La Lucente, with a view to continuous improvement of the services offered and work organization, has created a web platform, called CENTO, specially designed for the management of Facility Management orders.
This management information system, which can be interfaced as appropriate with other software platforms, represents the fundamental tool for the management and internal control of the activities covered by the contract.
It is therefore a software designed for the management of the service which contains in a single database, in addition to the management data, also information on the characteristics of the premises present within the various buildings and on the documents characterizing the management. A qualifying aspect of the software is the constant monitoring and updating of the entire order.
A direct and always open channel
Ticket: within this form the customer can make requests for extraordinary intervention;
Outgoing Reports: form that allows the Customer to send the Company any reports related to requests for information, disservices, etc.
Incoming Reports: form that allows the Client to view the reports received from the Company;
Annual and monthly planning: within this module it is possible to plan and eventually reschedule the activities on an annual, monthly, weekly and daily basis;
task: this form contains the detailed list of activities, with relative progress, attached documents, etc.
Documents: this form contains all the documents relating to the contract and its execution.
Form for
Annual Planning
Il Annual Planning Module allows you to view the planning of the activities that have been conceived in the work start-up phase for a year, displaying their location, frequency, type and week of intervention.
Form for
Monthly Planning
In Monthly Planning Form, the exact day on which the activity will be carried out is displayed, with indications of any rescheduling, activities not carried out, etc. This planning will be drawn up before the beginning of the month by recalling the one elaborated in the annual planning form.
Task module
Il Tasks module contains the detailed list of the individual activities envisaged, with their status. At any time it is possible to view the status of each activity and the related attachments. Also in this case everything can be exported to Excel to allow data analysis. The same logics and functions are applied to the Input and Output Signaling modules.
Cast
of Tickets
In the Ticket section we find the status of the various tasks relating to extraordinary interventions requested, which may also concern services other than those contractually envisaged, all freely exportable to Excel.
Section
Documents
In the Documents section it is possible to consult all the documents relating to the execution of the contract, such as: Technical specifications, DUVRI, List of authorized personnel, etc.
Our Information System has an application to be installed on smartphones and/or tablets which Lucente employees present at the customer's premises are equipped with.
By equipping each individual team with a company smartphone, it will be possible to record the pass/several passes on a specific room by simply reading the NFC Tags and managing all types of checklists and feedback. By placing NFC Tags inside the premises, it will be possible to promptly manage the levels of traceability required for periodic and/or daily activities. The mobile application can manage all types of checklists for both services and controls and record the details of the activities performed.
Means an NFC Tag present in the building, the team of operators certifies the presence on the site, to then start the foreseen and planned activities.
Furthermore, if necessary, it is possible to install monitors at the customer's sites which allow the performance of the service to be viewed in real time.
