Just over two months from the opening date, the Hangar lounge at Rome Fiumicino airport is registering a number of accesses exceeding expectations and very high customer satisfaction levels, in particular with regard to room cleanliness and kindness and professionalism of the staff (including, of course, the one dedicated to cleaning). For both of these aspects, more than 9 out of 10 passengers rated their experience as excellent or good, which demonstrates the excellent work done since the opening of the lounge to date.
The satisfaction questionnaire, filled in completely digitally, is a valuable tool for continuous quality measurement and allows you to identify the strengths and weaknesses of the service offered.
The results recorded are the result of an important team effort that Giovanni Perosino, Chief Marketing Officer of the Italian flag carrier, wanted to share with all the partners, including La Lucente SpA.